Every company needs to do CRM - one way or another. No matter what the business or what size, every company has to make its products known to the market, find customers who are willing to buy its products, and provide great customer service to stay in business.
SAP CRM allows you to increase your decision-making ability and retain customers by providing employees with all the information and tools they need to provide a consistent customer experience, regardless of channel. With SAP CRM, your organisation can:
- Capitalise on customer insight by empowering marketing teams
- Improve front-line efficiency and effectiveness by getting more - and more accurate - information to your sales force faster
- Increase customer retention and loyalty by providing customer service employees with the information they need to meet or exceed customer expectations