Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components:
- Marketing delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles, which can be analysed to identify high-impact offers at the moment of customer interaction.
- Sales provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction.
- Service serves as the foundation for personalised contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalised, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.
With Infor CRM, you can become a leader in your industry through leading-edge customer experience and interaction management solutions that are easy to implement and easy to scale to suit your growing company.
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