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Oracle Announces new

Siebel CRM

release for the Public Sector

Oracle’s media department informed Select today about their new Siebel CRM release for the public sector. This release provides new functionality to help public sector organisations to improve program delivery and citizen service. Please find the relevant news facts and supporting quotes below.

Redwood Shores, Calif. – December 14, 2011 - Oracle today released Oracle’s Siebel CRM Public Sector 8.2.2 – a module of Oracle Social Services Software Suite – to help public sector agencies become more responsive to shifting social, economic and policy environments, while maintaining a focus on improving program delivery and citizen service as well as streamlining program legislation automation.

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Oracle Social Services Software provides government agencies with a complete, open and integrated platform for eligibility and case management to help, increase caseworker efficiency, improve program effectiveness and simplify eligibility determination. Public sector organisations are choosing the newest Siebel CRM Public Sector release to supplement their case management solutions as it provides a comprehensive, componentised solution to enable agencies to develop and implement their solutions in a fast, flexible and cost-effective manner.

The Siebel CRM Public Sector 8.2.2 release continues to build upon the comprehensive eligibility and case management foundation of Oracle Social Services Suite by delivering innovations and enhanced features for user accessibility, appeals, benefits management, and service providers. In addition, enhancements to Siebel CRM Public Sector's integration with Oracle Policy Automation support simplified implementation, improved performance and additional auditing and decision reporting features.

With Siebel CRM Public Sector's modern, secure enterprise application and technology architecture and open integrations to back-end processing systems, public sector organisations can immediately reduce risk and administrative costs during deployment by enabling government organisations to leverage their existing technology while demonstrating progress in modernisation efforts.

Siebel CRM Public Sector is part of Oracle iGovernment, a technology platform for innovative, integrated and intelligent operations to enable government organisations to increase efficiency and transparency, improve service delivery and modernise their IT infrastructures.

Siebel CRM

Sucha Kukatla, principal, Deloitte said: “In today’s frequently shifting economic and social climate, government organisations must find a way to deliver services faster and better, all while managing shrinking budgets. Oracle’s new Public Sector release provides closed loop case management with new innovations for automated eligibility determinations, expanded support for provider networks, benefits management and pre-built service oriented integration between case management and rules management. Governments have been able to increase program efficiency, modernise infrastructure and improve client outcomes using Siebel CRM for Public Sector’s enterprise case management capabilities across programs and agencies. Our clients have been able to increase worker efficiency and deliver services faster to citizens, while effectively managing the cost of delivery”.

Tapani Hämäläinen, chief information officer, Finnish National Police Board/Poliisihallitus said: “We are basing our multi-agency business transformation on Oracle Policy Automation and Siebel CRM Public Sector to facilitate crime prevention and resolution through an integrated justice chain that is driven by providing our officers with the right information at the right time, facilitating efficiencies in managing criminal case activities and enabling collaboration with partner agencies. Our modern Siebel CRM platform gives our officers criminal justice case management tools that ensure procedures are followed, changes in legislation are implemented quickly, maintenance costs are low and the overall solution is future proof. These elements are critical to helping our agency achieve its objective to be the safest country in Europe”.

Anthony Lye, senior vice president of CRM, Oracle said: “As evidenced in the release of Oracle’s Siebel CRM Public Sector 8.2.2, Oracle remains steadfast in its commitment to innovating powerful and cost-effective capabilities for our government clients. Oracle has paved the way for global government agencies to transform their operations with best-in-class enterprise features. The solution delivers new enhancements in user accessibility and case and benefits management that will provide public sector organisations even greater power and ease-of-use to improve citizen service”.

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