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Microsoft Dynamics CRM
available on-premise as well as a hosted solution.
Microsoft Dynamics CRM
The latest version of the Microsoft Dynamics CRM service, a program that helps organisations track their customers, is now available for on-premises use, as well as a hosted solution through Microsoft's partners.
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This release complements the latest version of Microsoft Dynamics CRM Online, which delivers Microsoft Dynamics CRM 2011 as an on-demand service from Microsoft’s datacenters and was launched into 40 markets and 41 languages in January. With a single multitenant code base across cloud and on-premises deployment models, Microsoft Dynamics CRM 2011 delivers the Power of Productivity to sales, service and marketing organizations worldwide.
Microsoft Dynamics CRM 2011 is now globally available and existing customers with active Microsoft Software Assurance agreements can access the new version immediately via the Microsoft Download Center.
Dynamics CRM is part of Microsoft's Dynamics suite, with the other part of the line focusing on Enterprise Resource Planning (ERP) tools. This new version adds new reporting capabilities, and integrates better with the company's Outlook product. Microsoft says the new release is able to scale to 150,000 concurrent users, all the while keeping sub-second response times. Full results from that benchmarking test will be available early next March.
“The need to build deeper and more profitable relationships on a global scale remains a CIO top priority,” said Mark Barrett, senior vice president, CRM, Avanade. “The combination of Avanade’s deep experience in solution development and Microsoft Dynamics CRM 2011 enables us to deliver comprehensive CRM capabilities to our clients through on-premises deployments as well as a software-as-a-service offering. Microsoft Dynamics CRM 2011 provides a platform for us to help companies strengthen customer and partner relationships, increase productivity, and collaborate across the organization.”
Microsoft claims its Dynamics Marketplace, which serves as a means to sell and discover add-on services for the service suite, is available in 20 markets with "over 1,400 partner offerings for solutions and services." The latest software, which includes this built-in marketplace, can be downloaded today by customers with an active Microsoft Software Assurance agreement, Microsoft said.
Compare Microsoft Dynamics CRM with other CRM applications? Request a free CRM information pack now!