Mon, 8 Mar 2010 00:00:00 EDT
Software buyers the winners with RightNow pact
RightNow's new licensing structure includes things CRM buyers should already be negotiating, but it's still good news for buyers.
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Thu, 4 Mar 2010 00:00:00 EDT
RightNow challenges SaaS market to provide clearer SLAs, fairer pricing
RightNow pledged no shelfware, the ability to flex up or down on licenses, and five-year price certainty. It called on competitors to do the same.
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Thu, 4 Mar 2010 00:00:00 EDT
Successful social CRM looks back to get ahead
Are all the elements of social media and CRM so new? No, says columnist Allen Bonde. He suggests three questions to ask when looking at the past.
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Wed, 3 Mar 2010 00:00:00 EDT
SAP co-CEOs to prioritize product development, delivery
Bill McDermott and Jim Hagemann Snabe feel the need for speed. Faster innovation and time-to-market will be the new SAP co-CEOs' top priority, as agile development will prevail.
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Tue, 2 Mar 2010 00:00:00 EDT
NetSuite dangles 100% margins on SaaS ERP business
NetSuite SP 100 program lures Microsoft partners with rich margins in hopes of building NetSuite's SaaS ERP business.
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Tue, 2 Mar 2010 00:00:00 EDT
SAP and Sybase come through on mobile CRM for iPhone, Windows Mobile
SAP and Sybase have released SAP CRM to the iPhone and Windows Mobile devices. This brings to an end SAP's collaboration with RIM for the BlackBerry.
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Tue, 2 Mar 2010 00:00:00 EDT
Will Microsoft Dallas make integrating third-party data and BI easier?
A new data exchange from Microsoft, code-named Dallas, could make it easier for companies to integrate third-party data with internal BI and other analytic applications
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Mon, 1 Mar 2010 00:00:00 EDT
Using social CRM for sales, customer service analytics
Companies are learning how effective social media can be for sales and customer service. Columnist Denis Pombriant muses on what this means for the future of social CRM.
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Tue, 23 Feb 2010 00:00:00 EDT
Salesforce users respond to Chatter private beta
Salesforce.com's new Chatter collaboration tool is just coming online, but some users already question its usefulness.
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Thu, 18 Feb 2010 00:00:00 EDT
CSO survey predicts tough year, but cost-cutting found in CRM technologies
2010 may be another rough year for sales, according to CSO Insights, Inc?s annual survey. But the findings show that focusing on CRM and other technology can help cut costs and has measurable results.
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Tue, 16 Feb 2010 00:00:00 EDT
CRM demos, customization key demands for buyers pre-purchase
CRM buyers are demanding more from their vendors. SaaS is making it easier for the vendors to show off their wares and customization abilities.
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Thu, 11 Feb 2010 00:00:00 EDT
Customer experience rankings show bottom-line benefit
Forrester's latest customer experience index is out, and Barnes & Noble, Marriott and firms in retail and hospitality got good news. It may mean future profits.
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Wed, 10 Feb 2010 00:00:00 EDT
Informatica and IBM MDM vendor acquisitions put MDM in the spotlight
With two major acquisitions and the release of the first open source master data management (MDM) platform, MDM technology may be primed for a resurgence.
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Tue, 9 Feb 2010 00:00:00 EDT
SAP's new CEOs need to show vision, clear product roadmap to customers, observers say
Bill McDermott and Jim Hagemann Snabe have their work cut out for them in delivering a clear vision for the future of SAP to a jilted customer base, according to industry observers.
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Tue, 9 Feb 2010 00:00:00 EDT
Social CRM customer data management can be the hard part
Some companies are diving headfirst into social CRM initiatives, but as with traditional CRM, they need to be sure to address the data.
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Mon, 8 Feb 2010 00:00:00 EDT
SAP CEO Leo Apotheker resigns
SAP announced the resignation of CEO Leo Apotheker on Sunday, and named Bill McDermott and Jim Hagemann Snabe as co-CEOs.
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Thu, 4 Feb 2010 00:00:00 EDT
Mega-vendors dominate Gartner's 2010 BI, data warehouse Magic Quadrants
Oracle, IBM and Microsoft continue to control the business intelligence (BI) software and data warehouse markets, according to Gartner's Magic Quadrant reports.
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Wed, 3 Feb 2010 00:00:00 EDT
IBM to acquire MDM vendor Initiate Systems
IBM said today it plans to acquire Initiate Systems, one of the few remaining independent master data management vendors.
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Tue, 2 Feb 2010 00:00:00 EDT
Voices of CRM: Building a business case for self-service
While some of self-service technology's benefits are obvious, some executives still need to be convinced of the ROI. The SSPA's John Ragsdale explains how in this podcast.
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Fri, 29 Jan 2010 00:00:00 EDT
Informatica acquires master data management vendor Siperian
Informatica has acquired master data management (MDM) pure-play Siperian, as the data integration vendor looks to fill out its data management stack.
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Wed, 27 Jan 2010 00:00:00 EDT
10 steps to a practical social media business strategy
Leveraging social media is an increasingly important -- and rewarding -- project, but it takes careful planning. Columnist Allen Bonde explains.
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Mon, 25 Jan 2010 00:00:00 EDT
Gartner: CRM no longer a priority? or is it?
Gartner's business and technologies priority survey is out and the news is not good for CRM technology. But while CRM didn't make the list, it's still on people's minds.
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Thu, 21 Jan 2010 00:00:00 EDT
Avaya-Nortel roadmap shows no clear path to UC in the contact center
Bringing unified communications into the contact center remains more an idea than a reality, and some believe that the combined Avaya-Nortel won't change that dramatically.
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Thu, 21 Jan 2010 00:00:00 EDT
How on-demand technology is changing marketing
How can you use marketing automation software rather than face time to close more deals? Columnist Denis Pombriant explains how marketing on-demand technology could change the industry.
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Thu, 21 Jan 2010 00:00:00 EDT
Software license audits more difficult thanks to virtualization, multi-plexing
Software license audits are up in the downturn, as vendors look for revenue lost through waning new license sales.
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Mon, 18 Jan 2010 00:00:00 EDT
SAP demos new Twitter integration
Like many in the CRM market, SAP is seeking to tie emerging social media networks into its CRM software. In this video demonstration, SAP shows off its Twitter integration.
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Fri, 15 Jan 2010 00:00:00 EDT
New retail business intelligence (BI) software, services give merchants an edge
As retailers look to business intelligence software to lower customer churn and better manage inventory levels, vendors respond with new products and services.
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Thu, 14 Jan 2010 00:00:00 EDT
SAP relents on lower-cost maintenance, scraps KPI program
After two years of trying to push through a single maintenance and support structure, SAP is again offering customers two choices ? Standard Support at 18% and Enterprise Support at 22% of license fees.
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Thu, 14 Jan 2010 00:00:00 EDT
Social media governance lacking at top firms
New research has revealed that top firms lack social media policy and processes. A lack of social media governance puts them at risk.
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Tue, 12 Jan 2010 00:00:00 EDT
When should you outsource customer analytics?
IBM recently rolled out a Voice of the Customer program to help companies analyze customer data, but outsourced analytics isn't right for everyone, according to some analysts.
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