> Siebel CRM software

With the acquisition of Siebel's leading CRM solutions, Oracle now offers a complete, complementary, world-class set of customer-centric applications.

The acquisition also lets Oracle offer the most comprehensive business analytics solutions available today, giving business executives and managers the ability to monitor, analyze, and act upon intelligence in real time while providing end-to-end visibility into company operations and financial performance. This merger also means the most comprehensive offering of on-demand and on-premise CRM solutions available today, giving customers the confidence of knowing that both their CRM and ERP investments will be supported and protected by Oracle.

Compare Siebel CRM with other CRM applications? Request a free CRM information pack now!

WHY ORACLE
Theworld's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. It delivers a combination of transactional, analytical, and engagement features to manage all customer facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers:

1. Comprehensive on premise and on demand CRM solutions
2. Tailored industry solutions
3. Role-based customer intelligence and pre-built integration

1. Oracle's Siebel CRM and Oracle CRM On Demand each named a leader in record-centric customer service software by independent research firm
2. Oracle's Siebel CRM and Oracle CRM On Demand each named a leader in enterprise CRM suites
3. Oracle's Siebel CRM and Oracle CRM On Demand each named a leader in sales Force Management
4. Oracle's Siebel CRM rated as a leader in four Gartner Magic Quadrants

Siebel Sales Applications
Oracle's Siebel Sales applications maximize sales effectiveness in real time by accelerating the quote-to-cash process, aligning sales channels, increasing pipeline and win rates, and raising average transaction values.

1. Comprehensive, industry-specific SFA capabilities
2. Proven mobility solutions for disconnected access
3. On-demand CRM options for fast roll-out

Siebel Enterprise Marketing Suite
Oracle's Siebel Enterprise Marketing Suite is a comprehensive closed-loop solution that empowers B2B and B2C organizations across industries to achieve excellence in marketing. Tailored to the needs of business and consumer marketers across more than 20 industries, the Siebel Enterprise Marketing Suite delivers actionable insight to all members of the marketing organization.

1. Best-in-Class End-to-End Solution
2. Fusion of Marketing Insight and Action
3. Seamless integration with Execution Channels

Siebel Contact Center and Service
Oracle's Siebel Contact Center and Service product family helps businesses deliver quicker, better, and more-efficient customer service. Whether a company needs hosted, mobile, or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling, and powerful tracking and analytics capabilities. As a result, businesses can increase customer satisfaction while cutting costs at all touch points around the globe.

1. Oracle Self-Service is the industry's only complete solution for allowing your customers to do business with you anytime, anywhere.
2. Oracle's industry-leading customer self-service offerings transform customer relationships, improve profitability, and increase customer loyalty.

Oracle Contact Center Anywhere
Oracle Contact Center Anywhere (formerly Telephony@Work CallCenterAnywhere) is a pre-integrated, multichannel contact center platform that takes communications from anywhere and routes them to anywhere. This platform includes queuing and routing of traditional phone calls in addition to email, chat, fax, and web callback requests. It also provides blended predictive and preview dialing, interactive voice response (IVR), multichannel reporting, tools for supervisors to manage the call center, and call recording-for a comprehensive, unified solution.

Oracle Contact Center Anywhere increases agent, supervisor, and administrator productivity by extending the call center beyond the limits of traditional infrastructure. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Supervisors are empowered with instantly customizable screens and real-time tools for monitoring and coaching agents, no matter where they are located. And, administrators can adapt to changing needs with real-time administration tools for implementing moves, adds, and changes.

Oracle CRM On Demand
Brought to you by the No. 1 company in CRM, Oracle CRM On Demand gives you the power to break down departmental silos and gain a 360-degree view of your customers.

A highly comprehensive yet fast-to-deploy CRM solution, Oracle CRM On Demand goes far beyond any other software-as-a-service offering. Bring clarity to your sales processes; build loyal, long-term customer relationships; accelerate productivity; boost call center efficiency; and derive customer intelligence. With Oracle CRM On Demand you can do all this and more – leveraging an easy-to-use and highly tailorable solution offered at a predictable per user, per month price.

Comprehensive Features
Sales: Automate, simplify, and manage all the information your sales organization needs with one comprehensive set of tools that drives pipeline and forecasting effectiveness while increasing the productivity of sales representatives.

Service: Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up-to-date information from across your organization. Continually improve service effectiveness across all customer touch points with a prebuilt hosted contact center, manage agent activity, and resolve bottlenecks.

Marketing: Transform the way you market to your customers with an integrated solution for managing, executing and analyzing campaigns to both increase the effectiveness and efficiency of your marketing team and dramatically improve lead management and tracking.

Call Center: Make your agents more productive and your customers happier and more loyal with the only hosted multichannel support application that can be deployed in days, not months, and integrate with Oracle, PeopleSoft, and Siebel business applications-without upfront capital expenditures or integration costs.

Analytics: Make informed, intelligent decisions based on deep insight into your business, thanks to the only on demand CRM solution with a pre-built data warehouse that allows you to combine real-time intelligence with deep historical and comparative trend analyses.

Mobile: Gain "anytime, anywhere" access to key customer information with a powerful yet easy-to-use task-based application that increases the productivity and effectiveness of busy sales professionals on the road.

Integration: : Focus high-value resources on your business, not your IT infrastructure, with the only on demand CRM solution that provides Web services support as well as prebuilt integration to Oracle business applications.

Oracle CRM On Demand Integration to Siebel CRM
The Oracle CRM On Demand Integration to Siebel CRM creates a single customer view across on premise and on demand CRM deployments by synchronizing key data between Siebel CRM and Oracle CRM On Demand. Leveraging Oracle's Application Integration Architecture and Oracle Fusion Middleware, this pre-built solution combines the industry's most transformational and complete on premise CRM solution with the ease of use and rapid deployment capabilities of Oracle CRM On Demand.

Now, your company can benefit from a comprehensive end-to-end on premise and on demand system with a single view for conducting, managing, and analyzing customer interactions.

Siebel Partner Relationship Management
Oracle PRM, which now includes Siebel, is the market leading comprehensive channel management solution that allows brand owners to achieve their channel business objectives. With the best industry-specific PRM solutions, proven customer successes, and unmatched deployment options—including both on premise and on demand solutions, Oracle PRM is the clear channel management leader.

Quote & Order Capture
Oracle's Siebel Customer Order Management solutions simplify the complex and often frustrating process of tracking thousands of products across multiple catalogs and systems. They deliver deep customer insight that enables businesses to dynamically present targeted product bundles, offer intelligent cross-sell and up-sell opportunities, and achieve optimal prices for products and customer segments. At the same time, they give employees the information they need to take decisive action and conduct intelligent interactions with customers. As a result, companies see greater revenues, reduced operating costs, and higher customer loyalty.

Price Management
Oracle's Price Management solution is the single most important lever organizations have to improve profits. Price Management is a closed-loop process whereby companies analyze, plan, publish, execute and negotiate price. Better strategies around price are necessary to combat a highly competitive market and a global customer base. Oracle offers the only solution that combines native integration into Siebel CRM and Oracle E-Business Suite platforms with feature rich, best of breed capabilities in support of the entire pricing process.

Oracle Customer Hub
Oracle Customer Hub is a customer data integration (CDI) solution that enables organizations to centralize information from heterogeneous systems, creating a single view of customer information that can be leveraged across all functional departments and analytical systems.

Oracle Business Intelligence Applications
Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization—from front line employees to senior management—that enable better decisions, actions, and business processes. Based on best practices, these solutions enable organizations to gain more insight and greater value from a range of data sources and applications including Oracle E-Business Suite, PeopleSoft, Siebel, JD Edwards, and third party systems such as SAP.

Oracle BI Applications are built on the Oracle BI Suite Enterprise Edition, a comprehensive, innovative, and leading BI platform. This enables organizations to realize the value of a packaged BI Application, such as rapid deployment, lower TCO, and built-in best practices, while also being able to easily extend those solutions to meet their specific needs, or build completely custom BI applications—all on one common BI foundation.

Oracle Social CRM Applications
Oracle Social CRM Applications harness the latest Web 2.0 technologies, empowering sales users to be more effective and productive by leveraging the knowledge and experience of the broader community. These highly intuitive and focused applications work the way sales people do, helping them identify qualified leads, develop sales campaigns, and collaborate with colleagues to close more deals. With Oracle Social CRM Applications, sales users reap instant benefits with no data entry required.

Oracle CRM Gadgets
Oracle CRM Gadgets are mini applications that provide secure access to enterprise application data and services. They deliver a productive user experience through the seamless marriage of personal information, internet content, and enterprise data.

Oracle CRM Gadgets include:

1. Top Account gadget - This is a mash–up of key account management data from the Siebel enterprise or On Demand system together with internet-based content. Up-to-date news concerning the users account can be accessed via equity market updates and RSS feeds enabling a sales person to stay abreast of public information impacting their customers.
2. Contacts gadget - Presents users with simple means of searching and interacting with the contacts in their Siebel CRM or CRM On Demand application. Users can click–to–email as well as click–to–call their contacts. Users can also search for contacts across multiple internet bases social networking sites.
3. Top Deals gadget - Provides users with real time insight into the status of sales opportunities that are scheduled to close in the current reporting period. Users can easily monitor their deal flow directly from their computer desktop.
4. Oracle Sales Quota gadget - Provides real time information for Oracle CRM customers into the current quarter sales pipeline, target for the quarter, and the quota achieved thus far.
5. Search gadget - Provides customers with a desktop bases search tool for quickly and easily searching the data and content in their Siebel CRM application. Users can search against the entire CRM database or specific sub-collections of data.

Compare Siebel CRM with other CRM applications? Request a free CRM information pack now!