> Microsoft CRM software

From first customer contact to after-sales service, Microsoft CRM provides web-enabled customer relationship management solutions to automate day-to-day tasks for sales, customer service, field service, call centre and marketing professionals. Strengthen your customer loyalty, and empower your sales, marketing and customer service teams to work together to shorten sales cycles and increase revenue.

Compare Microsoft CRM with other CRM applications? Request a free CRM information pack now!

Key Features
Microsoft CRM provides an intuitive interface which sits comfortably within applications your employees will probably already be familiar with. Sales and service representatives can work from within Microsoft Outlook to access comprehensive customer or incident histories, view product and sales literature, track customer related tasks and appointments, and manage contacts.

And since Microsoft CRM works seamlessly with Outlook, your employees can manage customer interactions quickly and efficiently. A Microsoft CRM user can take a received email from a prospect, promote the email to a customer record, and use pre-configured workflow rules to schedule future interactions with this prospect – all without ever leaving the Outlook interface.

Help increase sales force capability
Microsoft CRM Sales helps your sales people manage leads and opportunities, measure and forecast sales activity, track customer communications efficiently, and automate key stages in the sales process. This inevitably produces a shorter cycle, higher close rates and improved customer retention.

Headquarters
Headquarters allows managers at the head office of a multi-store business or chain to gather data from all their stores so they can have a complete view of their business.

Improve customer service capabilities
Microsoft CRM Customer Service helps your business increase its capacity to handle requests – without increasing your employee count – and helps your service representatives provide customers with the consistent, efficient service they expect.

Increase Your Business Success with Microsoft CRM
Build customer loyalty to drive repeat business. Used by leading companies worldwide, Microsoft CRM is:

1. Flexible, with options for deployment, purchase, and access.
2. Familiar and easy to use because it works like other Microsoft products.
3. Designed to fit your business through extensive customization and partner offerings.

Microsoft CRM and Marketing
Get a CRM solution that is flexible, easy to use, and engineered to fit your business. Transform every touchpoint into a marketing opportunity and harness the undiscovered potential within your customer base. With Microsoft CRM, you can market more effectively, improve productivity, and gain actionable insight.

Microsoft CRM and Sales Force Automation
Get your sales teams quickly up to speed with the advanced but easy-to-use features of Microsoft CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost productivity, streamline sales cycles, and gain insights to drive more sales.

Microsoft CRM and Customer Service
Transform your customer service into a strategic asset with Microsoft CRM. With a 360-degree view of the customer, your agents can resolve issues quickly and reduce handling times. By automating processes, you can also reduce costs and help to ensure consistent service is delivered across all touchpoints.

Customize and Extend Microsoft CRM
Technology professionals find Microsoft CRM easy to customize and build on. You can:

1. Seamlessly integrate Microsoft CRM with other Microsoft software and third-party solutions.
2. Quickly automate business processes.
3. Customize and control data access for advanced security.
4. Build rich integrations across your organization with Web services.

Unleash the Power of Choice with Microsoft CRM
Microsoft CRM is flexible and familiar and fits your business. Unlike other CRM solutions, it gives you a choice in three key areas:

1. Deploy on-demand or on-premise—and easily switch options if your needs change.
2. Buy it outright, finance, or subscribe.
3. Use it within Microsoft Office Outlook, a Web browser, a custom portal, a Microsoft Office SharePoint portal, or a mobile device.

Why the Power of Choice Matters
Every business experiences change. Whether through accelerated growth, mergers and acquisitions, new regulations, or through budget tightening, your business must be ready to adapt to a dynamic business climate.
With Microsoft CRM and the Power of Choice, you’re ready to make the most of your investment, adapting to almost any situation:

1. Choose on-demand deployment with Microsoft CRM Online if you want a rapid, affordable, and streamlined way to implement Microsoft CRM 4.0. You can pilot it online before you bring it in-house, or use it indefinitely to reduce the burden on your IT staff and minimize your costs.
2. Select Microsoft CRM 4.0 on-premise deployment for the ultimate customization and integration capabilities with your existing Microsoft infrastructure.
3. Meet the needs of different teams with a hybrid approach to address the needs of different business units or teams in another geographic location by using an on-demand deployment for some groups and an on-premise deployment for others.
4. Get true application portability and reduce risk. Move between on-demand and on-premise deployments seamlessly as your needs change. The architecture of Microsoft CRM makes it easy and seamless to migrate from one delivery model to another.
5. No matter which deployment option you select, you have choices in how you buy Microsoft CRM and how you give users access to CRM data.

Compare Microsoft CRM with other CRM applications? Request a free CRM information pack now!